1. By email
Support and billing: support@discoveryvault.io. Questions about an account, a matter, processing results, credits, or invoices. We reply within one business day.
Legal: legal@discoveryvault.io. Terms, subpoenas, protective orders, and requests from counsel.
Privacy and data requests: privacy@discoveryvault.io. Access, correction, export, or deletion of personal data, and questions about the Privacy Policy.
Security: security@discoveryvault.io. Vulnerability reports. Include steps to reproduce; we acknowledge reports within two business days and do not pursue good-faith researchers.
2. Before you write
Sign-in requires a verified email address and a second factor. Password resets start at forgot password. A document that was classified or matched incorrectly can be corrected inside the matter, and every correction is recorded. Matter members are invited and removed by the matter owner under Team.
3. Mailing address
Visit Proof LLC, Delaware, United States. A street address for service of process is available on request to legal@discoveryvault.io.